🔁 Refund & Return Policy — SurplusDiabeticSupplies.com

📅 Returns
We accept returns within 30 days of purchase. After that window, we’re unable to offer a refund or exchange.

To be eligible:

  • Items must be unused, in original condition, and sealed in original packaging
  • A proof of purchase is required
  • Do not return items to the manufacturer

Note: Because we offer surplus diabetic supplies, packaging may vary—but contents are authentic, unused, and high-quality.

💵 Refunds
Once your return is received and inspected, we’ll send an email confirming whether it’s approved.

If approved:

  • Refunds will be processed via your original payment method
  • Processing time varies depending on your bank or card provider

⏳ Late or Missing Refunds
If your refund hasn’t arrived:

  1. Recheck your bank account
  2. Contact your credit card company—it may take time to reflect
  3. Contact your bank for final confirmation
  4. Still stuck? Email us: orders@surplusdiabeticsupplies.com

🔄 Exchanges
We only exchange items that arrive defective or damaged.

For same-item exchanges, email orders@surplusdiabeticsupplies.com

🚚 Shipping Returns
Please ship returns to:
SurplusDiabeticSupplies.com

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If a refund is issued, the return shipping cost will be deducted

If your item is worth over $75, we recommend:

  • Using a trackable shipping service
  • Purchasing shipping insurance
    We cannot guarantee receipt without tracking.